Case Manager
Los Angeles, CA
Full Time
ICMS Maternal Health
Mid Level
Title: Case Manager(I-III), Maternal Health
Division: Project 180
Pay Scale: $24.45-$29.66/hour
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of
institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering
high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our
programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Maternal Health Intensive Case Management Services program is funded by the Department of
Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides
intensive wraparound services to the high-need/high-barrier behavioral health population in the LA
County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.
The Position
The ICMS Maternal Health Case Manager works within an interdisciplinary team to provide intensive,
wraparound, field-based case management services to clients with a forensic dual-diagnosed background, to help them establish permanent supportive housing. They are also responsible for assisting clients with obtaining benefits, providing feedback to both court and probation/parole, and assisting clients with navigating external linkages (transportation, housing, medical/mental health appointments, and Department of Child and Family Services). This position reports to the ICMS Maternal Health Program Supervisor. A successful Case Manager will support the client with reintegration back into their community through the form of external resources and help clients increase their prosocial, housing readiness, and recovery skills. Job title (I-III) to be established based on years of relevant experience.
Essential Functions
Provide intensive, wraparound, field-based services to support recovery goals
Required:
None.
Environmental Conditions (Working Conditions)
Job duties are to be performed both in office and field settings.
Physical Requirements
The employee is expected to move about the worksite throughout the day, which may involve walking,
standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,
carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as
synthesizing information and making decisions without immediate supervision; handle routine
distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact
professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.
Division: Project 180
Pay Scale: $24.45-$29.66/hour
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of
institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering
high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our
programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Maternal Health Intensive Case Management Services program is funded by the Department of
Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides
intensive wraparound services to the high-need/high-barrier behavioral health population in the LA
County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.
The Position
The ICMS Maternal Health Case Manager works within an interdisciplinary team to provide intensive,
wraparound, field-based case management services to clients with a forensic dual-diagnosed background, to help them establish permanent supportive housing. They are also responsible for assisting clients with obtaining benefits, providing feedback to both court and probation/parole, and assisting clients with navigating external linkages (transportation, housing, medical/mental health appointments, and Department of Child and Family Services). This position reports to the ICMS Maternal Health Program Supervisor. A successful Case Manager will support the client with reintegration back into their community through the form of external resources and help clients increase their prosocial, housing readiness, and recovery skills. Job title (I-III) to be established based on years of relevant experience.
Essential Functions
Provide intensive, wraparound, field-based services to support recovery goals
- Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
- Conduct custody pick ups from LA county jails and accompany clients to court appearances.
- Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
- Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
- Teach prosocial and recovery skills (ie communication, problem solving, anger management skills) for long term stability in the community.
- Engage and join with collaterals (family members, probation, court, Department of Child and Family Services) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
- Conduct custody pick ups from LA county jails.
- Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
- Participate in coordinated interventions with other members of the treatment team, both in-office and in the field.
- Collaborate with external partners (ie residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.
- Participate in team meetings with housing staff, Brilliant Corners, and DCFS as appropriate to best support the client with obtaining housing and reunification goals.
- Maintain comprehensive case notes in the electronic health record per program guidelines
- Maintain and submit billing records in accordance with SSG guidelines
- Participate in program data collection per program guidelines.
- Regular attendance required. Holiday or weekend work may be required.
- Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
- Perform other duties as assigned by supervisor.
- Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)
- Empathetic, strong communication and relationship-building skills
- Culturally competent: Understands and is sensitive to diverse backgrounds and needs
- Resourceful: Efficiently navigates and utilizes resources available
- Collaborative: Able to work in diverse teams to solve complex issues
- Adaptive to changing circumstances and client needs in a dynamic environment
- Strong critical thinking and problem solving skills, remains calm under pressure.
- Detail-oriented, organized and has strong time management skills.
Required:
- Bachelor’s degree in any field from an accredited college or university, and at least 1 year of case management experience. In lieu of a Bachelor’s degree, at least 2 years of case management experience.
- Case Manager I: Less than 2 years case management experience
- Case Manager II: 2 years case management experience
- Case Manager III: 3 or more years of case management experience
- Experience working with culturally diverse populations.
- Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
- Must not be on any type of legal supervision (probation or parole).
- Verification of Employment Eligibility and Background Check
- Basic computer skills
- Previous case management experience
- Lived experience with homelessness, mental health/substance use recovery or the
- criminal justice system
- Spanish speaking
- Experience working with the forensic and/or dual diagnosed populations.
- Experience working on an interdisciplinary team in a mental health or hospital setting.
None.
Environmental Conditions (Working Conditions)
Job duties are to be performed both in office and field settings.
Physical Requirements
The employee is expected to move about the worksite throughout the day, which may involve walking,
standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,
carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as
synthesizing information and making decisions without immediate supervision; handle routine
distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact
professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.
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