Program Supervisor
Los Angeles, CA
Full Time
ICMS
Manager/Supervisor
Title: Program Supervisor, ICMS
Division: Project 180
Pay Scale: $71,256.14- $98,361.12 annually
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Intensive Case Management Services program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry, the ODR/ICMS program provides intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.
The Position
The Intensive Case Management Services (ICMS) Program Supervisor will manage service delivery for the ICMS scattered team, supervising a team of 4-6 case management staff. The position reports to the ICMS Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS and building stakeholders, and integrating local operations with all program policies and expectations.
Essential Functions:
Manage program staff to ensure high-quality service delivery and outcomes.
community partners.
Required:
Supervisor will directly manage a team of approximately 4-6 case managers.
Environmental Conditions (Working Conditions)
Supervisor will be based in Project 180 DTLA office, but may need to perform job duties in field settings throughout LA County.
Physical Requirements
The employee is expected to move about the Project 180 office throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.
Division: Project 180
Pay Scale: $71,256.14- $98,361.12 annually
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Intensive Case Management Services program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry, the ODR/ICMS program provides intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.
The Position
The Intensive Case Management Services (ICMS) Program Supervisor will manage service delivery for the ICMS scattered team, supervising a team of 4-6 case management staff. The position reports to the ICMS Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS and building stakeholders, and integrating local operations with all program policies and expectations.
Essential Functions:
Manage program staff to ensure high-quality service delivery and outcomes.
- Hire, onboard, and train new case managers, with support from Clinical Supervisor and Program Manager as appropriate.
- Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties.
- Monitor data on staff performance and program outcomes. Proactively identify and address issues in order to meet local program goals.
- Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed.
- Cultivate strong team culture and staff retention.
- Apply racial equity lens to all elements of hiring and supervision.
community partners.
- Facilitate effective collaborative decision making with a multidisciplinary treatment team
- Build and maintain strong working relationships with external stakeholders including: Department of Health Services/Office of Diversion and Reentry, Brilliant Corners, LA County Probation, LA Public Defender’s Office, property management, interim housing sites and other service providers.
- Identify and resolve operational issues preventing effective and efficient service delivery
- Communicate regularly with the Program Manager to report progress and escalate issues or concerns.
- Consult with DCFS and APS as needed to troubleshoot issues related to client and child safety.
- Provide input into program policy decisions.
- Oversee data quality and ensure staff compliance with data-management expectations.
- Understand and ensure faithful implementation of all program policies, norms, and requirements, including the documentation performance standard, and timely submission of administrative items.
- Regular in-office attendance required. Overtime, holiday or weekend work may be required.
- Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
- Perform other duties as needed.
- Maintain active license and/or registrations as applicable (ie BBS, CCAPP)
- Excellent communication and relationship-building skills
- Models effective collaboration within a multidisciplinary team
- Proactive, takes initiative to solve problems
- Flexible and adaptive when things change
- Detail-oriented and organized
- Comfortable having difficult conversations
- Data-oriented and comfortable with technology
Required:
- 2 years of professional experience providing mental health or case management services in a forensic setting, a county-operated mental health program, or similar.
- Experience working with culturally diverse populations.
- Valid CA driver’s license, proof of insurance and own vehicle required.
- Verification of Employment Eligibility and Background Check.
- Master’s degree in social work or mental health field from an accredited college or university, and valid license or registration with licensing body (i.e. the BBS).
Supervisor will directly manage a team of approximately 4-6 case managers.
Environmental Conditions (Working Conditions)
Supervisor will be based in Project 180 DTLA office, but may need to perform job duties in field settings throughout LA County.
Physical Requirements
The employee is expected to move about the Project 180 office throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.
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