Title:  Program Supervisor - RDP

FLSA: Exempt

Pay Scale: $79,419.20 - $98,361.12 annually

The Organization

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program:

RDP is a County-operated program that diverts criminal defendants out of the criminal legal system at the early stages of the court process. The program provides in-court mental health evaluation, linkage to treatment services, and case management support to participants, whose criminal case is dismissed upon successful program completion. 

The Position:

The Rapid Diversion Program (RDP) Program Supervisor will manage service delivery for one courthouse, supervising a team of 4-8 site-based clinical and case-management staff. The position reports to the Central Courthouse Senior Supervisor and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with Court stakeholders, and integrating local operations with all program policies and expectations. 

Essential Functions:

Manage program staff to ensure high-quality service delivery and outcomes

• Hire, onboard, and train new clinicians, resource navigators and case managers, with support from Clinical Services Manager and Program Manager as appropriate
• Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties
• Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals. 
• Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed
• Cultivate strong team culture and staff retention

Coordinate day-to-day operations with Court professionals and attorneys

• Build and maintain strong working relationships with attorneys, court staff, and DMH workers
• Identify and resolve operational issues preventing effective and efficient service delivery 
• Provide coverage for in-court staff and/or other supervisors during vacancies and leaves of absence

Ensure local compliance with program policies and expectations

• Communicate regularly with Senior Supervisor to report progress and escalate issues or concerns
• Provide input into program policy decisions. 
• Oversee data quality and ensure staff compliance with data-management expectations
• Understand and ensure faithful implementation of all program policies, norms, and requirements 

Licensed Clinician Only: Provide clinical risk assessment and crisis intervention:

• Maintain LA County LPS designation
• Complete clinical risk assessment and facilitate psychiatric hospitalization and/or safety planning, as appropriate
• Participate in division 24-hour crisis line rotation

Fulfill baseline Project 180 staff expectations

• Regular attendance required. Holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Perform other duties as needed

Skills and Abilities

• Excellent communication and relationship-building skills
• Proactive, takes initiative to solve problems
• Flexible and adaptive when things change
• Detail-oriented and organized
• Comfortable having difficult conversations 
• Data-oriented and comfortable with technology

Minimum Qualifications

• Required: 
  • Master’s degree in social work or mental health field from an accredited college or university, and valid license or registration with licensing body (i.e. the BBS)
  • Experience working with culturally diverse populations.
  • Valid CA driver’s license, proof of insurance and own vehicle required.
  • Verification of Employment Eligibility and Background Check
• Preferred: 
  • Spanish speaking
  • Experience working with the forensic and/or dual diagnosed populations

Supervisory Responsibilities

Supervisor will directly manage a team of approximately 4-8 staff.

Environmental Conditions (Working Conditions)

Supervisor will be based in a courthouse and will need to perform job duties throughout the building (courtroom, public areas, team office) as well as in the Project 180 office and in field settings. 

Physical Requirements  

The employee is expected to move about the courthouse throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements. 

Mental Requirements 

The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.