Program Supervisor
Los Angeles, CA
Full Time
ICMS Maternal Health
Experienced
Title: Program Supervisor, Maternal Health
Division: Project 180
Pay Scale: $71,256.14-$98,361.12
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of
institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering
high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our
programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Maternal Health Intensive Case Management Services program is funded by the Department of
Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides
intensive wraparound services to the high-need/high-barrier behavioral health population in the LA
County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.
The Position
The Intensive Case Management Services (ICMS) Maternal Health Program Supervisor will manage
service delivery for the maternal health team, supervising a team of 4-6 case managers and employment
specialists. The position reports to the ICMS Maternal Health Program Manager and is responsible for
leading their team to deliver high-quality service and program outcomes, coordinating day-to-day
program operations with DHS, and integrating local operations with all program policies and
expectations.
Essential Functions:
Manage program staff to ensure high-quality service delivery and outcomes
Supervisor will directly manage a team of approximately 4-6 case managers and employment specialists.
Environmental Conditions (Working Conditions)
Supervisor will be based in the DTLA office and will need to perform job duties throughout the building
(office space, lobby, etc) and in field settings.
Physical Requirements
The employee is expected to move about the courthouse throughout the day, which may involve walking,
standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,
carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as
synthesizing information and making decisions without immediate supervision; handle routine
distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact
professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.
Division: Project 180
Pay Scale: $71,256.14-$98,361.12
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of
institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering
high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our
programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Maternal Health Intensive Case Management Services program is funded by the Department of
Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides
intensive wraparound services to the high-need/high-barrier behavioral health population in the LA
County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.
The Position
The Intensive Case Management Services (ICMS) Maternal Health Program Supervisor will manage
service delivery for the maternal health team, supervising a team of 4-6 case managers and employment
specialists. The position reports to the ICMS Maternal Health Program Manager and is responsible for
leading their team to deliver high-quality service and program outcomes, coordinating day-to-day
program operations with DHS, and integrating local operations with all program policies and
expectations.
Essential Functions:
Manage program staff to ensure high-quality service delivery and outcomes
- Hire, onboard, and train new clinicians and case managers, with support from Clinical Supervisor and Maternal Health Program Manager as appropriate
- Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties
- Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals.
- Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed
- Cultivate strong team culture and staff retention
- Coordinate day-to-day operations with the Office of Diversion and Reentry (ODR), interim housing sites, Brilliant Corners, and The Department of Child and Family Services (DCFS).
- Build and maintain strong working relationships with ODR, interim housing sites, Brilliant Corners, and DCFS.
- Navigate and maintain an appropriate collaborative relationship with DCFS.
- Identify and resolve operational issues preventing effective and efficient service delivery
- Communicate regularly with Program Manager to report progress and escalate issues or concerns
- Provide input into program policy decisions.
- Oversee data quality and ensure staff compliance with data-management expectations
- Understand and ensure faithful implementation of all program policies, norms, and requirements
- Regular attendance required. Overtime, holiday or weekend work may be required.
- Maintain and uphold Agency mission statement, values, policies, procedures, and principles
- Perform other duties as needed
- Maintain active license and/or registrations as applicable (ie BBS, CCAPP)
- Excellent communication and relationship-building skills
- Proactive, takes initiative to solve problems
- Flexible and adaptive when things change
- Detail-oriented and organized
- Comfortable having difficult conversations
- Data-oriented and comfortable with technology
- Required: 2 years of professional experience providing mental health or case management services in a forensic setting, a county-operated mental health program, or similar. Experience working with culturally diverse populations.
- Valid CA driver’s license, proof of insurance and own vehicle required.
- Verification of Employment Eligibility and Background Check
Supervisor will directly manage a team of approximately 4-6 case managers and employment specialists.
Environmental Conditions (Working Conditions)
Supervisor will be based in the DTLA office and will need to perform job duties throughout the building
(office space, lobby, etc) and in field settings.
Physical Requirements
The employee is expected to move about the courthouse throughout the day, which may involve walking,
standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,
carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as
synthesizing information and making decisions without immediate supervision; handle routine
distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact
professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.
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