FSP Program Supervisor
Division: Project - FSP 180
Pay Scale: $73,559.21 - 103,945.42 annually
(non-clinical range: $73,559.21-$83,115.13)
Location: Kohler House
The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
The Program
The Full Service Partnership (FSP) program adopts a “whatever it takes” approach to provide intensive, wraparound, field based services to adults who have significant mental health problems. The FSP program assists with housing, employment and education in addition to providing mental health services and integrated treatment for individuals who have a co-occurring mental health and substance abuse disorder. Services can be provided to individuals in their homes, the community and other locations.
The Position
The FSP Program Supervisor will oversee the day-to-day operations of service delivery for the FSP program. The FSP Program Supervisor directly supervises therapists and is responsible for leading their team to deliver high-quality service and program outcomes and integrating local operations with all program policies and expectations. The FSP Program Supervisor reports to the FSP Program Manager.
Essential Functions:
Manage program staff to ensure high-quality service delivery and outcomes
- Hire, onboard, and train new Therapists across sites (clinic and interim housing) with support from the Clinical Supervisor and Program Manager as appropriate
- Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties
- Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals.
- Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed
- Cultivate strong team culture and staff retention
- Apply racial equity lens to all elements of hiring and supervision
Coordinate day-to-day operations with external partners:
- Build and maintain strong working relationships with community partners and Department of Mental Health (DMH)
- Identify and resolve operational issues preventing effective and efficient service delivery
Ensure local compliance with program policies and expectations
- Communicate regularly with Program Manager to report progress and escalate issues or concerns
- Collaborate with DMH Interim Housing leadership to address challenges or concerns
- Provide input into program policy decisions.
- Oversee data quality and ensure staff compliance with data-management expectations
- Understand and ensure faithful implementation of all program policies, norms, and requirements
Provide clinical risk assessment and crisis intervention:
- Maintain LA County LPS designation.
- Complete clinical risk assessment and facilitate psychiatric hospitalization and/or safety planning, as appropriate.
- Participate in division 24 hour crisis line rotation.
Fulfill baseline Project 180 staff expectations
- Regular attendance required. Overtime, holiday or weekend work may be required.
- Maintain and uphold Agency mission statement, values, policies, procedures, and principles
- Perform other duties as needed
- Maintain active license and/or registrations as applicable (ie BBS, CCAPP)
Skills and Abilities
- Excellent communication and relationship-building skills
- Proactive, takes initiative to solve problems
- Flexible and adaptive when things change
- Detail-oriented and organized
- Comfortable having difficult conversations
- Data-oriented and comfortable with technology
Minimum Qualifications
- Master’s degree in social work, occupational therapy or mental health field from an accredited college or university, AND valid license or registration with licensing body (i.e. the BBS).
- 1-2 years of supervising mental health or case management programs in a relevant context (forensic/court-based, county-operated mental health, or similar program).
- Experience working with culturally diverse populations.
- Valid CA driver’s license, proof of insurance and own vehicle required.
- Verification of Employment Eligibility and Background Check
Supervisory Responsibilities
Supervisor will directly manage a team of approximately 4-8 Therapists. Supervisor will not be responsible for formal clinical supervision.
Environmental Conditions (Working Conditions)
Supervisor will be based in either Project 180 clinic (DTLA or Palmdale) or DMH Interim Housing site, but may need to perform job duties in field settings throughout LA County.
Physical Requirements
The employee is expected to move about the Project 180 office throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.